Privacy Policy

Privacy Policy – ​​Personal Data Protection

The issue of personal data falls within the scope of User/Customer protection, a matter of paramount importance to the Company. To process User orders via the www.bituline.gr online store, Users are required to provide personal details, which will be used exclusively for the purpose for which they were requested. By placing an order, it is understood that the User is fully aware of the General Data Protection Regulation (GDPR 2016/679) [https://eur-lex .europa.eu=""] and has been informed of how the Company handles personal data.The personal data provided by the User anywhere on the online store's pages and services—and confirmed upon obtaining access credentials—are maintained exclusively for purposes related to transactions with the Company and may not be used by any third party (except where required by law and disclosed solely to competent authorities). The mandatory or optional nature of the data submission is indicated by an asterisk (*)
...alongside the mandatory personal data. The provision of additional data to the Company, beyond that marked as mandatory, is optional and is deemed to have been made voluntarily and freely by the User, without reservation regarding the aforementioned rules.

The personal data collected by the Company are the following:

• For the purposes of invoicing and order dispatch, we collect the following data regarding the Customer's company and—in the case of legal entities—its legal representative: business name, Tax Identification Number (TIN), Tax Office, address, telephone number (mobile or landline), fax number, and email address.
• We collect email addresses for informational purposes and for participation in promotional activities, provided the Customer expresses interest in the Company’s services by subscribing to the newsletter or by participating in promotional activities and contests conducted by the Company.
• To use the services of the online store www.bituline.gr, we collect account information—such as the username and other identifiers or credentials used to access it—as well as device information, IP address, cookie data, and location.
• We protect the rights and freedoms of Customers and do not collect users' sensitive personal data.
• The User may revoke or modify the authorization for the use of their personal data at any time by contacting the relevant department via info@bituline.gr to verify the existence of the personal data record and to request its correction, modification/transfer, or deletion.

Instances in which the Company requests the Customer/User to provide personal data:

• When the Customer places an order for and purchases products through sales network representatives or via the Company’s sales call center.
• Όταν ο Πελάτης κάνει αίτημα συνεργασίας και εγγράφεται στο ηλεκτρονικό κατάστημα για να χρησιμοποιεί της υπηρεσίες αυτού.
• When the Customer wishes to receive updates regarding marketing promotions or to participate in contests and surveys conducted by the Company.

Legitimate interest in the processing of personal data

Personal data is processed within the scope of the Company’s legitimate interests as a business for the provision of products and services to the Customer/User in the context of the conclusion and performance of a contract; for marketing and/or promotional purposes based on the Customer’s consent; and when deemed necessary for the Company’s legitimate interests and/or obligations, or for compliance with national and/or European legislation.

Management of personal data and restrictions on disclosure.

The Company implements the necessary physical, technical, and organizational protection measures to ensure the secure handling of personal data. Access to the Customer’s/User’s personal data is restricted and permitted only to employees who require such access in order for the Company to properly provide its services and benefits to the Customer/User. Company employees with access to personal data are prohibited from using or disclosing the information, except in cases where the Customer’s consent has been obtained.

The Company collaborates with third parties that distribute or transport the products it markets. To the extent necessary for the proper fulfillment of orders, the Company provides these parties with the strictly necessary personal data, subject to the instruction that they delete such data from their records following the completion and confirmation of each order, and that they neither disclose the data to third parties nor use it themselves for any other purpose.

Retention of Personal Data

The Company retains personal data for the period required for the proper performance of the respective contract, including any applicable record-keeping period mandated for legal and/or tax purposes.

Cookies

The online store www.bituline.gr uses cookies to facilitate access to information tailored to the User's profile. "Cookies" are small text files stored in the User's browser when visiting a website; they do not access any documents or files on the User's computer. Cookies do not in any way damage Users' computers or the files stored on them; they are used to facilitate User access to specific services provided by the Company for statistical purposes—to determine the areas where the Company’s services are useful or popular—or for marketing purposes. The use of cookies is not mandatory for browsing the Company’s online store, but is required only for conducting transactions through it.

Data Protection Officer of BITULINE Mon. S.A.

For GDPR compliance matters, you may contact the company’s Data Protection Officer, Mr. Ioannis Rozakis, at the address: 16th km of the Old National Road Thebes-Chalkida, Vathy Avlidas, Postal Code 32009, or via email at: info@bituline.gr